Samsung Maintenance Mode Launched for Galaxy Devices

Samsung has launched a new maintenance mode for Galaxy smartphones, which allows users to secure their personal data before giving their phones for repair.

Data Privacy, Security Systems, Apps & OS

Wed Oct 26, 2022 - 19:00

Samsung Maintenance Mode Launched

For Data Safekeeping During Repairs

Samsung has officially rolled out a special maintenance mode for users who want to keep their data secure while turning their smartphones over for repairs. This measure became necessary when many cases surfaced of smartphone repair persons taking advantage of their customers by accessing and copying their personal data.


In some cases, the offending party even installed certain malware to the system, so they can gain access to it long after you have taken the smartphone home from the repair shop. This raised various security concerns, which were answered by the company through the introduction of this special mode.

This "Maintenance Mode" was first introduced to the Korean market last year and is not being rolled out to the rest of the world, alongside the much-awaited One UI 5 update. These systems will then be usable by anyone who owns the Galaxy S22 series and has installed the update. Other models will get the update in the coming months.

Once you enable this special mode, the smartphone sets up alternative user accounts that are used to handle the core tasks needed for smartphone repair. This way, any possible third party will have no access to your personal data when they have access to your phone. This includes all sorts of data and file types, such as pictures, messages, contacts, or other third-party apps.

Even any data or malware that they do install or download to the system during the repair process will be automatically removed and erased as soon as the phone switches off the maintenance mode. This way, you don't have to worry about someone installing tracking apps on your smartphone without your knowledge.

The security of this feature is being handled by Samsung Knox, the company’s defence-grade security platform that offers a multi-layer protection system. On top of that, you can easily reset any suspicious activity with just a system restart. So, look forward to the One UI 5 update, as it will bring this new safety feature to your Samsung Galaxy device in the coming months.


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